At Go Car Clean, we value your time and trust. This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled for all bookings made through our app, website, or customer support.

1. Cancellation Policy

• Customers may cancel or reschedule a booking at least 2 hours before the scheduled service time at no extra cost.

• Any cancellation made within 2 hours of the appointment will incur a cancellation fee or may result in forfeiture of the booking amount.

• If our service team reaches the location and the vehicle is unavailable, the customer is unreachable, or access to the vehicle is denied, the booking will be considered “Service Attempted”, and no refund will be issued.

2. Rescheduling Policy

• Rescheduling is allowed once per booking, free of charge if requested at least 2 hours in advance.

• Multiple rescheduling requests may attract additional charges depending on staff allocation and availability.

3. Refund Policy

Refunds may be granted in the following cases:

• Service was not delivered due to Go Car Clean’s internal issue, technical error, or unavailability of staff.

• Customer paid twice due to a payment processing error (the duplicate payment will be refunded).

• Refunds for prepaid packages or subscriptions will be assessed based on usage and remaining service balance.

Refunds are not applicable for:

• Dissatisfaction due to pre-existing vehicle condition

• Issues outside our control (parking restrictions, weather, inaccessible vehicle, etc.)

• Partially availed subscription plans

Approved refunds will be processed to the original payment method within 5–7 working days.

4. Contact for Refunds

For refund or cancellation requests, customers can contact customer support via app, website, or email with booking details.